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Will Google Take away a Google Maps Overview After the Proprietor of the GMB Web page Replied to It?


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Sure, Google could take away Google Maps critiques that the proprietor/admin of a Google My Enterprise web page wrote a public reply to.   Responding to a evaluate doesn’t appear to validate it in Google’s view, as in, “Effectively, if enterprise proprietor replied to it, it should be legit.”  Your response to a evaluate doesn’t fossilize that evaluate for eternity.

Every so often a shopper will get a nasty evaluate from a non-customer, an actual buyer with a bogus or irrelevant grievance, a slimy competitor, or one other  questionable supply, and the query I get is: “Ought to I report the evaluate to Google or ought to I reply to it?”  When you’re questioning the identical factor, I’d say it’s best to do each.  Report the evaluate and reply to it in a circumspect manner (for those who assume you’re higher off with a response up for all to see).

Previously I’ve advised first attempting to get a bogus or irrelevant evaluate eliminated, after which replying to it provided that Google doesn’t take it down (which is what occurs most of the time).

However just lately Google has eliminated just a few critiques that (a) the proprietor of the Google My Enterprise web page replied to and that (b) I flagged for elimination.  In these instances it took a few months, however it was nonetheless a very good consequence.  Right here’s an instance of what that appears like when it really works out.

WILL Google take away each evaluate you report?    No – not even shut.  What hurts what you are promoting doesn’t damage Google’s enterprise.   For a similar motive that Google didn’t auto-filter the evaluate proper out of the chute, the possibilities are excessive that Google doesn’t contemplate the evaluate unfair sufficient to take away it manually after your reporting it.

What does all of that boil all the way down to?  Two issues:

  1. You may go forward and flag critiques that you simply already replied to. After all, one potential hazard is that the reviewer writes you one other, angrier (or extra bogus) evaluate on Google Maps or elsewhere (or each).  Generally, I’d say that’s a suitable danger.
  1. You may reply to damaging critiques even for those who’ve already flagged them. You’re not making the evaluate stick by responding to it. Does your response tip the scales in any respect, in order that the evaluate is extra doubtless to remain put?  That I have no idea.  I do know solely that Google could take away a evaluate that’s been replied to.

How a lot success have you ever had any in getting Google to take away critiques of what you are promoting that you simply replied to?

How about critiques of different individuals’s GMB pages – critiques that they replied to and that you simply reported?

Any suggestions?

Go away a remark!

P.S. Have you learnt of anybody who’s already written on this (so I can provide any due credit score)?

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